Shipping Policy

Thank you for shopping with IGT Nepal. This Shipping Policy explains how we process, ship, and deliver orders within Nepal.

1. Shipping Coverage

IGT Nepal currently ships within Nepal only. We aim to deliver products across the country; however, deliveries to certain remote or transportation-restricted areas may not always be possible. In such cases, our team will contact the customer for further assistance or alternative arrangements.

2. Order Processing Time

All orders are processed after confirmation. Processing time may vary depending on product size, weight, and availability.

Kathmandu Valley (Kathmandu, Lalitpur, Bhaktapur): Orders are typically processed and delivered within 1 business day.

Outside Kathmandu Valley: Orders are generally processed and shipped within 1–3 business days.

Some products, especially large or heavy items, may require additional processing time before shipment.

Orders are not processed or delivered on major public holidays unless otherwise specified.

3. Estimated Delivery Time

Delivery time depends on the customer's location and transportation availability.

Kathmandu Valley: Usually within 1 day after order confirmation.

Major cities outside the valley: Approximately 1–3 business days.

Remote locations (e.g., Jumla, Humla, and other long-distance areas): Delivery may take up to 5 business days depending on courier service routes and accessibility.

Please note that delivery timelines are estimates and may be affected by weather conditions, transportation issues, or other unforeseen circumstances.

4. Shipping Charges

Shipping costs are calculated based on:

Weight and size of the product

Delivery location

The exact shipping charge will be displayed during the checkout process before order confirmation.

5. Delivery Partners

To ensure reliable delivery across Nepal, we work with trusted logistics partners including:

Delivery Ho

Nepal Can Move (NCM)

Gaubesi Logistics

We may also use additional courier partners when required to provide efficient delivery service.

6. Order Tracking

Once your order has been shipped, you will receive a tracking code. Customers can use this code to track their order directly through our website.

7. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for customers across Nepal where courier partners support this service. Customers can pay for their order at the time of delivery.

8. Failed Delivery

If a delivery attempt fails due to reasons such as incorrect address, customer unavailability, or refusal to accept the order, the courier partner will return the package to us. Our team may contact the customer to arrange re-delivery if applicable.

9. Damaged or Defective Products

If a product arrives damaged during delivery, customers should contact us immediately.

We offer product exchange within 7 business days of receiving the order. Customers may be asked to provide photos or proof of damage to process the exchange request.

10. Contact Information

For shipping inquiries, delivery issues, or order tracking assistance, please contact us:

Email: [email protected]

Our support team will respond as soon as possible to assist you.